Big Data Analytics
Connect different information sources of your company to facilitate data access and analysis.
Link all silos of company information allowing access to them in a simpler and orderly manner. Thanks to this module you could analyze and get results that will be helpful to define the strategy of your business, maximizing the profit in relation to time.
Using this new feature will be easier searching data, information and company’s key interactions. Because of its innovative concept, Intellifinder allows a fast and effective search of information and data, optimizing time and resources.
This tool enables analysis and collection of data on phone conversation between the client and the company. This analysis allows the extraction of key information and the study of client’s perceived quality, providing key elements for process improvement and helping to define the company strategy. Those studies are performed using key words listed earlier by the company.
This module complements SPEECH ANALYTICS and facilitates the analysis of written communications with the client. Furthermore, it helps to collect data and captures important elements for the client.