Manage client interactions produced in different media at one place. It also helps with the management of omnichannel communications.
This module helps companies on the digital transformation process, allowing the omnichannel management of communications between client and company through the different digital media: email, social networks, chat, web… It includes a management system for all received and sent company’s tickets, facilitating their monitoring and prioritizing them.
Social Media Monitoring
This tool facilitates the management of company’s social networks. Complete this management with data collection that identifies and analyzes important elements for the target audience and the company itself. In-depth analysis of collected data allows developing strategies and facilitates an efficient decision-making that helps to achieve company goals.