Services

INTEGRACION

Integration and Commisioning

2MARES product is a web layer that it is installed above processes infrastructure and current systems, facilitating a rapid deployment and change management in the organizational culture. Our product integrates with any of the current systems of our clients, allowing product delivery ready for its use without any problem from the beginning (turnkey product).

CONSULTORIA

Consultancy

In a first stage, in 2MARES we are concerned about understanding 100 % our clients’ needs. Our objective is to know our clients in detail (structure, used systems, provided services, size…) and clearly identify the problem they need to resolve. This aim allows us to design a tailor-made solution that covers clients’ needs, having the assurance of purchasing what they really require. From 2MARES we also recommend sets of good practices, benchmarking, etc.

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SOFTWARE FACTORY

2MARES product is a web layer that it is installed above processes infrastructure and current systems, facilitating a rapid deployment and change management in the organizational culture. Our product integrates with any of the current systems of our clients, allowing product delivery ready for its use without any problem from the beginning (turnkey product).

FORMACIÓN

Training

With the clear aim of guarantee the maximum use of our tool, from 2MARES we undergo a basic training and work closely with our clients day by day to solve properly their possible doubts regard to our tool usage. Aligned with quarterly updates of our product, we provide training on the new features included in it. In addition, we perform refresher or new users training on request.

HELPDESK

HELPDESK

2MARES provide integral support for our users. This includes administration tasks (initial configuration and tool maintenance), tool usage counselling (doubts and problems resolution and counselling in order to maximize its benefits) and support and monitoring in compliance with the aims established by our clients.

UPGRADES

UPGRADES

2MARES quarterly update our products, whereby the search for the highest quality standards. To ensure that the improvements are appropriated to the needs of our clients, we conduct a systematic co-creation process and continuous feedback that allows the integration of our clients’ ideas and needs. This way, 2MARES direct our efforts to satisfy, in an efficient manner, the real needs of our clients.