Voice of the Customer
Facilitates open innovation and co-creation processes on the organization, thanks to the collection of employee and client feedback.
Employee Feedback tool is a 2MARES solution that allows the collection of each employee’s opinion. This opinion is channeled through the feedback that an employee gives about received evaluations and coaching, and training sessions. The outcome is a better involvement of the employee in the improvement of company’s processes.
This module helps in the management of customer satisfaction enquires (NPS and CSAT), opening a channel that enhances communication with the client. Thanks to the open communication process, companies could manage a more effective dialogue with the client.
SENTIMENT & OPINION
Thanks to some earlier defined parameters required by the company, this application allows studying the language used by your clients, whether it is written or oral. This analysis helps to determine the client’s position regard to the company, improving the strategy management with the most valuable aspects for the client. It focuses efforts of the company on the areas of greater impact for the client.