Digital Intelligence in the contact center
Standardizes the way of working and boosts performance. It defines, measures and evaluates corporative processes in a collaborative environment.
Customized action and training plans. Achieve motivated teams in excellent processes.
BIG DATA ANALYTICS
Connect corporative information silos in a unified repository. Boost Analytic Intelligence within your organization.
VOICE OF THE CUSTOMER
Open innovation in the organization. Employee and Client’s feedback for the co-creation of processes and services.
Distribution and unified resolution of digital interactions with the Client: Email, Social Media, Forum, Web and BackOffice
What do we do?
2MARES is a solution that integrates 100% on the current technological infrastructure, to add Analytic, Collaboration, Process Optimization and Adaptation capability to the Digital Client.