•  Workforce Engagement Management

  • ANALYTICS

    SPEECH ANALYTICS, Text Analytics y Data Analytics para entender al Cliente y mejorar el CUSTOMER EXPERIENCE…

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  • TEAM OPTIMIZATION

    Aumenta las VENTAS y el ENGAGEMENT automatizando el ciclo de mejora continua: Calidad, Performance, Coaching, Formación y Feedback.

    team
  • SMART DATA

    Conecta las fuentes de datos del CUSTOMER EXPERIENCE en un repositorio unificado. Garantiza el COMPLIANCE: GDPR, PCI-DSS, MiFIDII…

     

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Workforce Management

  • Forecasting
  • Staffing
  • Scheduling
  • Absence
  • Vacation
  • Time tracking and adherence

Team Optimization

  • Quality
  • Performance
  • Coaching
  • Training
  • Feedback
  • Gamification

Speech Analytics

  • Speech To Text transcription
  • Text Analytics
  • Voice of The Customer Robot
  • AutoCompliance Robot
  • AutoWrap-Up Code Robot
  • AutoQuality Robot

Product

Smart Data

Gather and connect the data of the CUSTOMER EXPERIENCE in a unified intelligent system. Assure the Legal COMPLIANCE.

Team Optimization

Continuous Improvement Cycle automation linking Performance, Quality, Coaching, Training and Feedback. Foster your Team ENGAGEMENT to achieve the GOALS.

Analytics

SPEECH ANALYTICS to GROW. Voice Of the Customer analysis and BEST PRACTICES implementation assurance.

Customers

  • cepsa
  • bosch
  • indra
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