Team Intelligence Human+AI Workforce Intelligence. Compliance by Design.
- Forecasting
- Staffing
- Scheduling
- Absenteeism
- Vacation Management
- Time & Attendance
- Quality
- Performance
- Coaching
- Training
- Feedback
- Gamification
- Workforce Intelligence
- Compliance Intelligence
- Voice of The Customer
- Robot AutoCompliance
- Robot AutoQuality
- Robot AutoWrap-Up Code
Supporting more than 100.000 Contact Center Seats across Iberia & Latin America
2MARES is the Spanish Workforce Engagement Management (WEM) technology solution specialized in the BPO and Shared Services Center market across multiple industries, including Telecommunications, Banking, Insurance, Utilities, Retail, Tourism, Transportation, Emergency Services, and more.
With 30 years of specialized experience, the 2MARES solution is deployed across more than 100,000 Contact Center seats throughout Iberia and Latin America. It integrates seamlessly with the existing infrastructure and systems of brands and outsourcing providers, adding INTELLIGENCE while ensuring LEGAL COMPLIANCE in order to automate CONTINUOUS IMPROVEMENT processes and optimize the CUSTOMER EXPERIENCE.
2MARES connects non-intrusively with the heterogeneous existing corporate systems used for Omnichannel Customer Engagement, CRM, and Human Resources management. This enables organizations to achieve clear Return on Investment by connecting operational silos and implementing organizational and operational best-practice models.
Comprehensive and intelligent technology solution for Contact Center workforce management, including workload demand forecasting, staffing planning, shift and schedule management, absence management, vacation management, and daily time and attendance tracking.
Automates Quality Assurance and the Continuous Improvement cycle to drive RESULTS and EMPLOYEE ENGAGEMENT through Quality Management, Performance Monitoring, Coaching, Training, and Feedback.
Enhance your Contact Center team’s analytical capabilities by implementing intelligent automation and assistance powered by NLP (Natural Language Processing), AI (Artificial Intelligence), and Machine Learning technologies. Automate Quality Management, analyze the Voice of the Customer, and ensure the adoption of operational Best Practices.
Drive a data-oriented organization by integrating and normalizing multiple Contact Center data sources into a single, consistent repository. Unlock the VALUE and INTELLIGENCE of your data by making it easier to understand, analyze, and leverage.
2MARES in 1 min…
Best Technology Company 2023 – Platinum Contact Center Awards
Best Employee Experience Solution 2026, 2025, 2024 & 2020 – Platinum Contact Center Awards
Customers
