TEAM OPTIMIZATION

team

Engagement and Agile Processes. Connect and automate your Quality, Training, Coaching and Feedback concepts in a sustainable Loop to push forward the Performance. 2MARES accelerates with Tech Innovations the Continuous Improvement.

QUALITY MONITORING

Collaborative tool which helps in the corporative processes standardization, knowledge management and good practices. Facilitate the collaborative design of processes, the continuous improvement and the quality assurance in an unique and integrated repository which is 100 % compatible with the current infrastructure of your Contact Center. Once and for all forget about paper, Excel sheets and email inefficiency.

qm

PERFORMANCE

2MARES performance module normalizes business metrics between organizational entities, systems and services. Facilitate to your organization control panels and scorecards at employee, team and organizational area level. Help your organization to know in real time the operation status through alarms and reports. Thus, your team could act in a proactive way and anticipate achieving objectives.

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COACHING

This module provides the entire context for each employee and allows planning follow-up meetings. In those meetings personalized action plans for each employee could be created, based on the result of different evaluations and productivity KPIs. Moreover, it enables monitoring those plans and measures the effectiveness of them, allowing the standardization of more effective actions for each point of improvement.

COACHING

TRAINING

This module provides the entire context for each employee and allows planning follow-up meetings. In those meetings personalized action plans for each employee could be created, based on the result of different evaluations and productivity KPIs. Moreover, it enables monitoring those plans and measures the effectiveness of them, allowing the standardization of more effective actions for each point of improvement.

TRAINING

EMPLOYEE FEEDBACK

La herramienta de Employee Feedback es la solución de 2MARES que permite la obtención de la opinión del empleado. Esta opinión se canaliza a través de los comentarios que el empleado realiza sobre las evaluaciones y sesiones de coaching y training recibidas. El resultado es una mayor implicación del empleado en la mejora de los procesos de la empresa.

EMPLOYEE FEEDBACK

Other features…

Smart data

Conecta y unifica los DATOS del CUSTOMER EXPERIENCE y asegura el COMPLIANCE Legal.

Analytics

SPEECH ANALYTICS para crecer. Analiza la Voz del Cliente y asegura las Best Practices.

Team Optimization

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